Refund and Returns Policy

At ApnaStoreByEmaan, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we’re here to make the process simple and transparent.

✅ Returns

  • Returns are accepted within 7 days of receiving your order.
  • Items must be unused, unwashed, and in their original packaging with all tags intact.
  • Products that are damaged, worn, altered, or without original tags will not be accepted.
  • Certain items such as perfumes, cosmetics, undergarments, and customized outfits are non-returnable due to hygiene and safety reasons.

✅ Exchanges

  • We offer exchanges for size or color issues, subject to stock availability.
  • Customers are responsible for two-way shipping charges in case of exchange requests.

✅ Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–10 business days.
  • Refunds will be issued to your original payment method (PayFast, bank transfer, or cash on delivery reversal).
  • Please note: Delivery/shipping charges are non-refundable.

✅ How to Request a Return or Refund

  1. Contact us within 7 days at:
  2. Provide your order number, reason for return, and product pictures (if applicable).
  3. Our support team will guide you through the process.